Cookie Policy

First and foremost, we DO NOT sell your personal information. However, when you visit or interact with our sites, services, applications, tools or messaging, we or our authorized service providers may use cookies, web beacons, and other similar technologies to make your experience better, faster and safer, for advertising purposes and to allow us to continuously improve our sites, services, applications and tools.

1. GENERAL INFORMATION ABOUT COOKIES

We use the cookies on our Website, to customize the functioning of our Website as much as possible, and can contribute to ease of use when navigating our Website.

What is a cookie?

A cookie is a small file placed onto your device that enables our Website features and functionality. For example, cookies enable us to identify your device, secure your access to the Website. They enable the Website to store the data, such as:

• Login data (IP address of the logging-in device, login time, location from which the login is attempted);
• Type of browser;
• Demographic data (age group, sex);
• Data about the fact how you browse the Website (which sections you visit, what products are you interested in).

Objectives, aims

We use the cookies to:

• Ensure efficient and safe functioning of the Website; we use cookies to enable and support our security features, and to help us detect malicious activity on our Website;
• Understand, improve, and research products, features, and services, including when you access our Website from other websites, applications, or devices such as your work computer or your mobile device;
• Recognize the returning visitors of the Website; cookies help us show you the right information and personalize your experience; cookies also help avoiding re-registration or re-filling of the information by you each time you visit the Website;
• Analyse your habits so that the functioning of the Website would be convenient, efficient and would conform to your needs and expectations, for example, by ensuring that the Visitors would, without difficulty, find everything they are looking for;
• Measure the flows of the information and data being sent to our Website; we use the cookies for accumulation of statistical data about the number of users of the Website and their use of the Website;
• Targeting and advertising; by using the cookies we may collect information so that only relevant content is displayed for the browser by creating different target groups; we may use cookies to show you relevant advertising both on and off our Website.
• We may, to the extent allowed by applicable laws, link the data, received from the cookies, with other information obtained about you from other legal sources (i.e., information about the use of the services, online account, our Loyalty program, etc.).

2. COOKIES USED ON THE WEBSITE

Each time you visit our Website, the long-term (persistent) cookies may be created, which stay in your browser after you sign-up and will be read by us when you return to our Website or a partner site that uses our services, and not deleted after you finish browsing our Website, and the short-term (session) cookies, which expire or are deleted after you finish browsing our Website (i.e., they usually last during the current visit to our Website or browsing session).

Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. You may be able to manage other technologies in the same way that you manage cookies using your browser’s preferences.

However, we note that the necessary cookies, as specified below, are necessary for functioning of our Website, and in case of your objections, we will not be sure about functioning of the Website or any of its portions or functionalities.

We recite below the main types of cookies used on the Website according to their types, collected data, and duration of storage.

2.1. Cookies used by the Company

Strictly necessary cookies

These cookies are required for the operation of our Website. They include, for example, cookies that enable storage of information filled by you during the browsing session, enable you to log into secure areas of our Website. Without these cookies operation of the Website would be impossible or its functioning may be severely affected.

Preferences / functional cookies

These improve the functional performance of our Website and make it easier for you to use. These cookies remember the settings selected by the Visitors (for example, the settings of language and time zone). With the use of these cookies, the Visitors may avoid the changes of settings during each visit of the Website. These cookies also remember changes made by you in the Website (for example, in case you leave comment on the Website). These cookies do not track your behavior in other websites.

Statistical or Analytics cookies

These cookies show us if the Visitor has visited our Website before. The analytic cookies allow us to recognize and count the number of users of our website and see how such users navigate through our Website. We also use cookies to understand, improve, and research products, features, and services. For instance, analytical cookies may show us, which websites are visited more frequently, help us to record dysfunctionalities of the Website, etc.

Marketing, targeting and advertising cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will then use this information to make advertising displayed on it more relevant to your interests. The advertising cookies let us know whether you have already seen the specific advertisement or a certain type of advertisement, and how much time has elapsed since you saw it. We may use the cookies set by another entity so that we could provide the advertisement oriented more specifically to you. They are also used so that we could see the certain advertisements only a certain number of times and that it would help to measure the efficiency of advertising.

2.2. Third-party cookies

Advertising cookies – some ads you can see on our Website have been provided by other legal entities. Some of these entities use their own cookies by analysing how many people have seen the specific advertisement or how many people have seen it more than once. The companies creating such cookies apply the policies prepared by themselves and we have no influence on the creation or storage of such cookies. We recommend you to take a separate interest in the Privacy Policy or the Cookie Policy of those companies, which will be placed on their websites.

Other third-party cookies – in some web pages of our Website, the other entities (for example, social networks) may also use their own anonymous cookies designed so that the programs or applications developed by them would suit your needs. Due to the specific features of the functioning of the cookies, our Website does not have access to the information transmitted by these cookies, likewise other entities do not have access to the information collected by the cookies set by us.

We use Google Analytics, a web analysis service provided by Google, Inc (hereinafter referred to as “Google”). The information collected by Google Analytics is transmitted to and stored with Google. Google may transmit the information collected by Google Analytics to the third parties as required by the law or when those third parties process the information in the name of Google.

We recommend consulting the Google Privacy and Cookies Policy on a separate and regular basis.

Information about the necessary (technical) cookies used by us is recorded below (the legal basis for the use of the below cookies is Article 6(b) of the General Data Protection Regulation, as we require this information in order to provide you with the online services):
 

Name of the cookie	Provider/ Description	Moment of creation	Link To Privacy Policy	Duration	Purpose/ Data collected
cart-*	Intrawit	Entering the website	https://www.intrawit.co.za/legal/privacy-policy	30 days	Used to identify if user came from our free portal, what is added to the cart, check if user is logged in or not, saves coupon in order to apply at the checkout. Track user consent and other technical website functionality.
client_view				30 days
progress_bar				7 days
coupon_cookie				30 days
cookie_consent_country				365 days
item_list_name				30 days
item_list_id				30 days
utm_source				Session
utm_medium
utm_campaign
product_type				30 days
000user_id				1 day
consent				365 days
access-sharing-introduction-closed				14 months
irclickid				30 Days
cookie_consent				365 days
cookie_consent_country				365 days
offer-popup-closed				1 day
_cfduid	Claudflare	Entering the website	https://www.cloudflare.com/privacypolicy/	30 days	Used to identify trusted web traffic. The _cfduid cookie collects and anonymizes End User IP addresses using a one-way hash of certain values so they cannot be personally identified.
__cflb	Cloudflare	Logging into hPanel		1 hour	We use Cloudflare cookies as part of our website security, and to distribute our incoming network traffic across our servers to optimise our website’s performance to our users.
tokenSet	Session cookie	Logging into cPanel	https://www.intrawit.co.za/legal/privacy-policy	Until closing the web page	We use session token for authentication. Date of the time session token was set.
language	Intrawit	Logging into cPanel		1 year	Sets panels language
special24	Intrawit	Upon login into cPanel when promotion is active		5 years	Unique identifier
notifications_update	Intrawit				Updates the last time notifications were seen
notifications_unread					Amount of unread notifications
hg_theme				2 Hours	Sets color theme
hg_lang					Contains language for the user
PHPSESSID				Until closing the web page	Unique identifier Necessary & standard cookie for upholding the session
xyz-promo		Logging into cPanel when promo is active		Until closing the web page	Value indicating if promotional popup was shown
skip-xyz-promo
upgrade-popup
email		Logging into cPanel		2 years	Client’s login email
onboarding_start		Start of onboarding		1 day	Value indicating if user has started onboarding process
delegate_access_hash		Access granted via access manager		2 days	Unique identifier
campaign	Intrawit	Logging into cPanel		30 days	Sets promotional campaign
setup_flow	Intrawit	After logging into cPanel during order setup		2 hours	Value indicating if user has started order setup process
askUserDescriptionForm	Intrawit	After logging into cPanel and answering survey		3 days	Value indicating that user has seen survey
__cflb	Cloudflare	Logging into cPanel	https://www.cloudflare.com/privacypolicy/	1 day	We use Cloudflare cookies as part of our website security, and to distribute our incoming network traffic across our servers to optimise our website’s performance to our users.
intercom-id-{app_id}	Intercom	Logging into cPanel		9 months	Anonymours visitor identifier cookie.
intercom-session-{app_id}	Intercom	Logging into cPanel	https://www.intercom.com/legal/privacy	1 week	The user can access their conversations and have data communicated on logged-out pages for 1 week, as long as the session isin’t intentionally terminated with Intercom, which usually happens on logout. Refreshes with each log-in.
intercom-device-id-{app_id}	Intercom	Logging into members area		9 months	Indentifier for each unique device that interacts with the Messenger. It is refreshed on each succesful ping, extending it by another 9 months. Provides the ability to continue your communication where you left off and gives us the ability to see your previous interactions with support chat.
_ga	Google	Cookie Approval	https://business.safety.google/privacy/	1 Year	This cookie is set by Google Analytics used to distinguish users (unique identifier)
_ga_{propertyID}	Google	Cookie Approval		1 Yeara	This cookie is set by Google Analytics 4 used to distinguish users (unique identifier).
Google DoubleClick	Google	Entering the website		30 days	Used to measure the effectiveness of its online marketing campaigns
Google Analytics	Google Analytics	Entering the website		90 days	Google Analytics sets a cookie in order to evaluate use of our services and compile a report for us
Google	Google	Logging in with Google			Used to identify user who logged in using Facebook login.
Facebook	Facebook	Logging in with Facebook login	https://www.facebook.com/privacy/center/		Used to identify user who used google auth to login / sign up.
_vis_opt_s	WVO	On Approval	https://vwo.com/privacy-policy/	100 days	Tracks sessions created for a user. The number of times the browser was closed and reopened.
_vis_opt_test_cookie	WVO	On Approval		Expires on browser close	Session cookie generated to detect if the cookies are enabled on the browser of the user or not. It also helps in tracking the number of browser sessions a visitor has gone through.
_BEAMER_FILTER_BY_URL_{productID}	Intrawit	On Approval	https://www.intrawit.co.za/legal/privacy-policy	20 minutes	Stores whether to apply URL filtering
_BEAMER_FIRST_VISIT_{productID}	Intrawit	On Approval		300 days	Stores the date of this user’s first visit to the site.
_BEAMER_LAST_UPDATE_{productID}	Intrawit	On Approval		300 days	Stores the ID of the last post shown as a teaser.
_BEAMER_USER_ID_{productID}	Intrawit	On Approval		300 days	Stores user ID
_BEAMER_LAST_POST_SHOWN_{productID}	Intrawit	On Approval		30 minutes after last interaction	Stores the ID of the last post shown as a teaser.
_BEAMER_DATE_{productID}	Intrawit	On Approval		300 days	Stores the latest date in which the page was opened.
_BEAMER_BOOSTED_ANNOUNCEMENT_DATE_{productID}	Intrawit	On Approval		300 days	Stores the latest date in which a boosted announcement was displayed.
AMP_{productID}	Intrawit	On Approval		1 Year	The cookie is used to keep track of a few bits of metadata, such as device ID (randomly generated string), sessionID (randomly generated string), eventID (identifiers used to distinguish events), and helps identifying returning users.
forterToken / ftr_blst_1h	Forter	On entering website		5 years / 1 hour	Fraud protection. Generated user id for the browser
hasoffers_session	Intrawit	On Approval		60 days	Notes if a user received certain offers
apexoneDeviceId	Intrawit	On Landing		365	Used for storing user device Id used for cross-domain tracking ( as Intrawit have multi-domain set-up as a product) and for other technical features when we need to identify if it’s the same user.
apexoneDeviceIdLocal	Intrawit	On Landing		30 days	Used for storing user device Id used for same domain tracking and for other technical features when we need to identify if it’s the same user.
zyroDeviceId	Intrawit	On Approval		1 Year	Creates a unique id for the device
zyroSessionId	Intrawit	On Approval		30min after session finish	Creates a unique id for the session
hwebsites-exp	Intrawit	On entering website		7 days	Used for A/B testing and providing altered page content for users
no_live_chat	Intrawit	Logging into hPanel		1 Day	Technical website functionality
horizons-popover-closed	Intrawit	on closing a popover		13 Months
chatbot_closed	Intrawit	on closing a popover		1 Day
original_document_referrer	Intrawit	On Landing		Session

 

Statistics or analytics cookies help us to understand how our visitors interact with websites by collecting and reporting information anonymously (the legal basis for the use of below cookies is your consent (Article 6(a) of the General Data Protection Regulation)):

 

Name of the cookie	Provider/ Description	Link To Privacy Policy	Duration	Purpose/ Data collected
_vwo_uuid_v2	WVO	https://vwo.com/privacy-policy/	1 year	Calculates Unique Traffic On a website
_vwo_sn	WVO		30 mins and reset again to 30 mins on user activity.	Stores session-level information
_hjSession_{site_id}	Hotjar	https://www.hotjar.com/legal/policies/privacy/	30 minutes	Ensures subsequent requests in the session window are attributed to the same session.
_hjSessionUser_{site_id}	Hotjar		365 days	Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID. Used to improve website experience for users, based on your interaction with the website.
_hjCookieTest	Hotjar		100ms	Checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set.  Deleted almost immediately after it is created.
_hjLocalStorageTest	Hotjar		100ms	Checks if the Hotjar Tracking Code can use Local Storage.  If it can, a value of 1 is set.Data stored in _hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.
_hjSessionStorageTest	Hotjar		100ms	Checks if the Hotjar Tracking Code can use Session Storage. If it can, a value of 1 is set. Data stored in _hjSessionStorageTest has no expiration time, but it is deleted almost immediately after it is created.
_hjTLDTest	Hotjar		Session	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
JSESSIONID	New Relic Non-Essential Cookies	https://docs.newrelic.com/docs/security/security-privacy/data-privacy/data-privacy-new-relic/	Session	New Relic cookie which is used to monitor session counts for an application
_gid	Google Analytics	https://business.safety.google/privacy/	1 Day	This cookie is set by Google Analytics used to distinguish users
_gat	Google Analytics		1 minute	Read and filter requests from bots.
_gaexp	Google Analytics		90 days (typically, depends on experiment length)	This cookie is set by Google Analytics used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.

 

Marketing or advertising cookies are used to track visitors across websites. They are used to collect information and share it with 3rd party providers to provide personalized advertising or content for a particular  browser by creating different target groups. The intention is to display ads that are relevant and engaging for the individual user and herby more valuable for publishers and advertisers (the legal basis for the use of below cookies is your consent (Article 6(a) of the General Data Protection Regulation)):

 

Name of the cookie	Provider/ Description	Link To Privacy Policy	Duration	Purpose/ Data collected	Personalized Ads functionality
1P_JAR	Google	https://business.safety.google/privacy/	19 days	Set by Google. This group sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates
_gcl_au	Google Analytics		3 months	This cookie is set by Google Analytics to take information in advert clicks and store it in a 1st party cookie so that conversions can be attributed outside of the landing page.
_gl	Google Analytics		Session	used for cross-domain tracking
test_cookie	Google		1 day	This cookie is set by Google used to check if the user’s browser supports cookies.
pagead/1p-user-list/#	Google		Session	Used by DoubleClick to determine whether website advertisement has been properly displayed in order to make marketing more efficient.
ads/ga-audiences	Google		Session	Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.	TRUE
_uetsid	Microsoft	https://privacy.microsoft.com/en-us/privacystatement	1 day	Collects data on visitor behavior from multiple websites, in order to present more relevant advertisement. This also allows the website to limit the number of times that they are shown the same advertisement.
_uetsid_exp	Microsoft		Persistent	Contains the expiry-date for the local storage and cookie with corresponding name.
_uetvid	Microsoft Bing Ads		16 days	This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.	TRUE
_uetvid_exp	Microsoft Bing Ads		Persistent	Unclassified	TRUE
MUID	Microsoft		1 year	This cookie is set by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.
_fbp	Facebook	https://www.facebook.com/privacy/center/	3 moths	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	TRUE
fr	Facebook		3 moths	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	TRUE
tr	Facebook		Session	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	TRUE
_pin_unauth	Pinterest	https://policy.pinterest.com/en	1 day	to store the user’s usage history.	TRUE
_rdt_uuid	Reddit	https://www.reddit.com/policies/privacy-policy	300 days	This cookie is set by Reddirt to help build a profile of your interests and show you relevant ads. The main purpose of this cookie is: Targeting/Advertising.	TRUE
_tt_enable_cookie / _ttp	TikTok	https://www.tiktok.com/legal/page/eea/privacy-policy/en	13 months	We use TikTok to market ourselves using the TikTok cookie that collects data about behaviour and purchases on our website and to measure the effect of our advertising. This tracking is used to evaluate and measure how different campaigns and marketing strategies perform on TikTok. Used to identify a visitor.	TRUE
tatari-*	Tatari	https://www.tatari.tv/privacy-policy	12 months	We use Tatari to market ourselves using the tatari tv ads that collects data about behaviour and purchases on our website and to measure the effect of our tv advertising. This tracking is used to evaluate and measure how different campaigns and marketing strategies perform on TV. Used to identify a visitor. that saw our tv ads
apexoneDeviceId	Amplitude	https://amplitude.com/privacy	12 months	When consent is provided, we forward the apexoneDeviceId to Amplitude for user identification for product and marketing analytics.

 

3. REFUSAL OR BLOCKING THE COOKIES

Many web browsers are set so that they would automatically accept cookies. The Visitors may, at their discretion, block or delete cookies and similar unique identifiers, if the settings of their browser or device enable them to do so. Nevertheless, if you refuse or block the cookies or other similar technologies, some functions of the Website may be inaccessible to you or they may operate not so efficiently.

Nevertheless, we draw your attention that necessary cookies are necessary for functioning of our Website, and in case of your objections, we will not be sure about functioning of the Website.

You may require that we delete all the data about you, as collected and processed with the help of the cookies, by contacting to the email address gdpr@intrawit.co.za. Such data will be deleted not later than within 1 month after contacting to the above-mentioned email address.

You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page:  https://tools.google.com/dlpage/gaoptout.

You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website https://www.allaboutcookies.org/.

4. GENERAL

This Cookie Policy may be updated by the Company.

The Company will inform the Visitors about the updates, by providing the new version of the Cookie Policy. For this reason, we recommend that you periodically visit our Website, where you will always find the latest version of this Cookie Policy.

This Cookie Policy shall be applied from the date of announcement of it on the Website.