+27 84 833 0338
Call Today
+27 84 833 0338
OUR AGREEMENTS

TRUST AGREEMENTS

At Intrawit Website and Graphic Design Studio, We are proud to say we design awesome stuff. We are committed to excellence and because client satisfaction is one of our top priorities, we respond to our Clients creative needs, by offering innovative designs, friendly service and a personal experience. The following terms have been tailored throughout ten years of design experience to protect both The Client and Design Company during a working relationship, built on trust. Note, that our Trust Agreements are subject to change. Always make sure you have read the latest Terms & Conditions as stated below before paying your deposit for a project. When referring to Terms & Conditions, we are referring to our Trust Agreement Documents.

*If you pay your deposit, you agree to these Terms & Conditions, stated in our Trust Agreement.

**Hereby the Client understands that they will not sign a printed Trust Agreement Document, unless requested, but by paying the deposit for the project, they agree to the below Terms and Conditions. (As also stated on all quotations and invoices)

GRAPHIC DESIGN TERMS

Combining packages to make it easier for you.

RIGHTS AND OWNERSHIP:

The Client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee. All products remain the property of Intrawit Website & Graphic Design Studio, until fully paid for. No artwork will be supplied without full payment.

CLIENT FEEDBACK:
The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Intrawit Website & Graphic Design Studio.

The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds. The Client will then approve/sign-off on the final design strategy.

THIRD PARTY CONTRACTS:

Intrawit Website & Graphic Design Studio are not responsible for contracting other creative professionals to provide services that are not offered by the studio.

No project will commence on the assumption that third parties might be required for project completion. Such details will be finalized prior to project commencement, unless requested by The Client at a later date.

References for such services can be supplied by Intrawit Website & Graphic Design Studio built on previous trust and successful projects with suppliers.

Third Parties to consider:
• Photographers
• Videographers
• Copy Writers
• Printers

Intrawit Website & Graphic Design Studio cannot be held responsible for any loss or damages occurring after final sent through of artwork to supplier! Please check final artwork and require proof prints through suppliers before commencing with projects.

PAYMENTS:

Because a lot of time, effort and dedication goes into providing The Client with the perfect website, The Client is required to pay a 60% deposit prior to work commencing. The project will only be scheduled and uploaded to the workflow system once the down payment is received by Intrawit Website & Graphic Design Studio, from where the team of designers will be briefed to commence with the website.

The down payment is non-refundable. The remaining 40% is payable to Intrawit Website & Graphic Design Studio upon completion of the project, before the original artwork and open file format will be supplied to The Client.

Please note this is a strict Company policy but adhere to this to avoid any unpleasantness.

No monies or deposits for projects will be paid back to client at any time during or after the project.

The remaining 40% is payable to Intrawit Website & Graphic Design Studio upon completion of the project, before the original artwork and open file format will be supplied to The Client.

Please note this is a strict Company policy but adhere to this to avoid any unpleasantness.

DELAYED PAYMENT:

If, after the project has commenced, proofs has been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5 % figure will be added upon each recurring 30 day period until the full amount has been received by Intrawit Website & Graphic Design Studio.

REVISIONS:

All projects includes Revision Rounds (specific amounts) as stated on quotations. Should extra revision rounds be required a separate quotation will be supplied accordingly. Intrawit Website & Graphic Design Studio cannot and will never limit The Client to change their minds.

Though the price at the beginning of the contract is based on the length of time that Intrawit Website & Graphic Design Studio estimate they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented.

The Client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost.

ADDITIONS AND ALTERATIONS:

New work requested by The Client and performed by Intrawit Website & Graphic Design Studio after ATP (agreement to proceed), is considered an addition or alteration (extra revision round).

If the job changes to an extent that substantially alters the specifications described in the original estimate, Intrawit Website & Graphic Design Studio will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.

FILE FORMATS:

Fully paid for designs will be supplied to The Client in: OPEN FILE FORMAT (PSD OR AI), PRINT READY JPEG & PDF. Open files supplied for printing purposes only. No editing by The Client will be possible unless Adobe Photoshop and/or Illustrator is used.

BACKUP:

Intrawit Website & Graphic Design Studio is not responsible for the Backup of any Final Designs once supplied to The Client as stated above. After final sign-off & delivery, backup arrangements can be quoted for separately if requested for by The Client.

ERRORS & OMISSIONS:

Intrawit Website & Graphic Design Studio is not responsible for proofreading any designs. The Client is responsible to check proofs and other deliverable’s carefully for accuracy in all respects, ranging from spelling to technical illustrations.

Intrawit Website & Graphic Design Studio is not liable for errors or omissions. The Clients’ signature or go-ahead e-mail, or that of the authorized representative is required on all artwork prior to release for printing, digital publication, or other implementation.

DEADLINES:

A Note on Deadlines: Intrawit Website & Graphic Design Studio loves deadlines and we hit every single one of them every time. In order for us to do this for you, however, it is important that you hit every deadline, too.

We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner—typically before any design can begin.

Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating our moving deadlines and milestones back accordingly, but note that payment milestones will remain as scheduled. By signing this document, or paying your deposit, you acknowledge your responsibilities in keeping the project on-schedule. By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.

If The Client fails to deliver necessary content, resources, or feedback by the time Intrawit Website & Graphic Design Studio deems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly.

The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of The Studios’ resources and work on the project will be delayed or may cease.

CANCELLATION:

A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100 % of the total project cost. This fee will be based on hours already spent on the project. If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled by Intrawit Website & Graphic Design Studio. Thereupon, Intrawit Website & Graphic Design Studio can choose to cease further work on the project. Full amount paid for project will be allocated as cancellation fee.

PROMOTION:

Intrawit Website & Graphic Design Studio has the right to use the digital format of all completed designs for publication or other promotional purposes and for these purposes only.

COMMUNICATION:

Intrawit Website & Graphic Design Studio can be reached by telephone or email from Monday to Thursday between 8:30am and 6:00pm, or Fridays between 8:30 am to 6:00pm. Intrawit is closed for business on Saturdays and Sundays. All appointments must be  scheduled on as agreed by both parties. A 1-on-1 sit-in meeting with designers will be billed at an hourly rate of R420/hour. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.

CONFIDENTIALITY:

The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential.

AND LASTLY THIS…: In order for us to obtain a high-level of excellence, your commitment to this project is highly valued and will be directly reflected in the results. By hiring our Studio you’ve enlisted our expertise at how best to accomplish the goals that your team and our team have defined.

In order to accomplish those goals we require your participation and cooperation – even if you don’t fully understand some of the elements or designer terms (which we’ll work hard to make clear). In the end, we can only accomplish what we are allowed to accomplish; the quality of the result will depend significantly on the quality of your participation.

In order to accomplish those goals we require your participation and cooperation – even if you don’t fully understand some of the elements or designer terms (which we’ll work hard to make clear). In the end, we can only accomplish what we are allowed to accomplish; the quality of the result will depend significantly on the quality of your participation.

*By paying the deposit, The Client agrees to Intrawit Website & Graphic Design Studio Terms and Conditions as stipulated in this document, unless otherwise arranged.

**Hereby the Client understands that they will not sign a printed Trust Agreement Document, unless requested, but by paying the deposit for the project, they agree to above Terms and Conditions. (As stated on all quotations and invoices)

WEBSITE DESIGN TERMS

Combining packages to make it easier for you.

PROCESS DESCRIPTION:

It is in our ability to complete the website within 30 working days as long as The Client supplies us with all the relevant information within 7 working days after the deposit payment, unless otherwise arranged.
A mutually agreed upon date should be established, in advance, on which the website will go live.
– As soon as Intrawit Website & Graphic Design Studio has received the 60% deposit, the Studio will open The Client’s task on Intrawit Website & Graphic Design Studio Workflow System.
– A Branding Questionnaire should be completed and a short brief/short meeting is required before commencing with the project.
– Intrawit Website & Graphic Design Studio as a team will start brainstorming with regards to the concept and layout of the project, according to the Branding Questionnaire received from The Client.

The design process will then start, with regards to the layout, the look & feel and the styling.
During this period of time The Client should start compiling all relevant information (in word format) and high-res photos/images which must be supplied to Intrawit Website & Graphic Design Studio. – 7 days after deposit and Branding Questionnaire has been received by Intrawit Website & Graphic Design Studio, the website layout visuals (in jpeg. digital format), will be presented to The Client (nothing live as yet), to give The Client an idea of the look and feel of the website template.
If two design strategies are presented, each will represent different design directions/ideas, but each will be consistent with the overall objectives of the project as outlined in the strategy brief and Branding Questionnaire.
– The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations.

The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Intrawit Website & Graphic Design Studio. The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds.

The Client will then approve/sign-off on the final design strategy. – As soon as the final look is approved and signed off, Intrawit Website & Graphic Design Studio will start building the website live.

Because changes to the template and look after final sign-off requires extra time and money, Intrawit Website & Graphic Design Studio is requesting The Client to be 100% satisfied, prior to building the website template live.
– As soon as Intrawit Website & Graphic Design Studio completed the uploading and styling of all info (as supplied), The Studio will send The Client a temporary link to view their site online.
– Client’s feedback and final approval is required prior to website going live. – Receiving The Clients’ final payment of the outstanding 40% will ensure the task to be completed.
Intrawit Website & Graphic Design Studio will then finalize the basic SEO in order for the website to go live and Google to index and rank the website.
– The Online Marketing (SEO & SEM) can only happen after the website has been indexed by Google. A personalized online marketing strategy will be quoted for accordingly if requested by The Client.

LAYOUT DEVELOPMENT:

The CMS system used to build websites is Joomla. Some of the components used, are bought Modules from Joomla Component Developers, which has been pre-designed for this specific system purposes, thus certain restrictions in programming and layout may be applicable.

HOSTING SERVICES:

– Intrawit Website & Graphic Design Studio is not responsible for the website hosting or any other services related to the hosted server. Intrawit Website & Graphic Design Studio prefers to host websites with Hetzner SA. The Hosting Company where the domain is registered, must be contacted for any hosting related problems. Intrawit Website & Graphic Design Studio cannot be held responsible for any hosting related speed-or-downtime issues.
– Should The Client require assistance with Domain registration or transfers, Intrawit Website & Graphic Design Studio should be informed in advance. Domain transfer/new domain registration forms will then be supplied on request.

Intrawit reserves the rights to bill The Client for any Domain Administration tasks. – Monthly domain hosting fees are directly payable to Hosting Company of choice.

BACKUPS:

The completed website, including SQL database, will be backed up as soon as the website is ready to go live. This backup will be supplied to The Client. No monthly backup will be made by Intrawit Website & Graphic Design Studio, unless requested by The Client and a fee of R250 per month will be applicable.

ONLINE MARKETING SERVICES (SEO & SEM):

– Only BASIC SEO (Search Engine Optimization) is included in the standard website packages. Basic SEO does not include 1st page rankings with Google or any other search engines.

In order to reach 1st page rankings with Google an ADVANCED SEO strategy should be agreed upon which includes SEO & SEM services on a monthly contract and will be quoted for separately. – SEO results may vary and could take 4-6 weeks for the website to be indexed by Google, after the website has been completed.

– Basic SEO includes:
• Sitemap uploaded to Google.
• Website Indexed with Google
• Basic Keywords built into pages
• Website description built into header

• Search Engine Friendly (SEF) URL’s used

– A Google Analytics account in The Clients name will be created to measure website’s performance and statistics. Only reading rights to this account will be supplied to client. Full admin rights to this account will be retained by Intrawit Website & Graphic Design Studio, to ensure that the SEM strategy cannot be altered by a third party. The full admin rights will be moved to The Client when the SEO & SEM monthly contract has been terminated and fully paid for.

– A Google Webmaster account in The Clients name will be created to liaise with Google, concerning website performance, indexing, errors, malware, etc. Full admin rights to this account will be retained by Intrawit Website & Graphic Design Studio, to ensure that the SEM strategy cannot be altered by a third party. The full admin rights will be moved to The Client when the SEO & SEM monthly contract has been terminated and fully paid for.

PAYMENTS:

Because a lot of time, effort and dedication goes into providing The Client with the perfect website, The Client is required to pay a 60% deposit prior to work commencing.

The project will only be scheduled and uploaded to the workflow system once the down payment is received by Intrawit Website & Graphic Design Studio, from where the team of designers will be briefed to commence with the website.

The down payment is non-refundable. The remaining 40% is payable to Intrawit Website & Graphic Design Studio upon completion of the project, before the original artwork and open file format will be supplied to The Client. Please note this is a strict Company policy but adhere to this to avoid any unpleasantness. No monies or deposits for projects will be paid back to client at any time during or after the project.

DELAYED PAYMENT:

If, after the project has commenced, proofs has been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5% figure will be added upon each recurring 30 day period until the full amount has been received by Intrawit Website & Graphic Design Studio.

ERRORS AND OMISSIONS:

Intrawit Website & Graphic Design Studio is not responsible for proofreading any website content. The Client is responsible to check proofs and other deliverable’s carefully for accuracy in all respects, ranging from spelling to technical illustrations. Intrawit Website & Graphic Design Studio is not liable for errors or omissions, The Clients’ signature or go-ahead e-mail, or that of the authorized representative is required.

– Intrawit Website & Graphic Design Studio does not take any responsibility for loss of any information on your website.

– Intrawit Website & Graphic Design Studio does not take any responsibility for any legal issues that may arise with regards to the content of your website. It’s The Client’s responsibility to ensure there are no copyright infringements.

– Intrawit does not take any responsibility if your website security is compromised by either a hacker or malicious code. Websites hosted by Hetzner SA are hosted on a secure server with antivirus protection. Joomla has built-in security and website back ends are protected with an Admin username and password.

REVISIONS:

All projects includes Revision Rounds (specific amounts) as stated on quotations. Should extra revision rounds be required a separate quotation will be supplied accordingly. Intrawit Website & Graphic Design Studio cannot and will never limit The Client to change their minds.

Though the price at the beginning of the contract is based on the length of time that Intrawit Website & Graphic Design Studio estimate they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented.

The Client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost.

ADDITIONS AND ALTERATIONS:

New work requested by The Client and performed by Intrawit Website & Graphic Design Studio after ATP (agreement to proceed), is considered an addition or alteration (extra revision round). If the job changes to an extent that substantially alters the specifications described in the original estimate, Intrawit Website & Graphic Design Studio will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.

DEADLINES:

A Note on Deadlines: Intrawit Website & Graphic Design Studio loves deadlines and we hit every single one of them every time. In order for us to do this for you, however, it is important that you hit every deadline, too. We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner— typically before any design can begin.

Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating our moving deadlines and milestones forward accordingly, but note that payment milestones will remain as scheduled.

By signing this document, or paying you deposit, you acknowledge your responsibilities in keeping the project on-schedule.

By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.

If The Client fails to deliver necessary content, resources, or feedback by the time Intrawit Website & Graphic Design Studio deems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly.

The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of The Studios’ resources and work on the project will be delayed or may cease.

CUSTOMER SERVICE:

In the result of the client not being satisfied (due to brief being misunderstood, process issues or reasonable expectancy not met), client needs to call a meeting with assigned project planner from Intrawit Website & Graphic Design Studio, and mediate a favorable solution for both parties.

CANCELLATION:

A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100% of the total project cost. This fee will be based on hours already spent on the project. If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled by Intrawit Website & Graphic Design Studio. Full amount paid for project will be allocated as cancellation fee. Thereupon, Intrawit Website & Graphic Design Studio can choose to cease further work on the project.

COMMUNICATION:

Intrawit Website & Graphic Design Studio can be reached by telephone or email from Monday to Friday between 8:30am and 6pm or by a schedule appointment agreed upon. A 1-on-1 sit-in meeting with designers will be billed at an hourly rate of R499/hour. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.

CONFIDENTIALITY:

The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential. AND LASTLY THIS… In order for us to obtain a high-level of excellence, your commitment to this project is highly valued and will be directly reflected in the results. By hiring our Studio you’ve enlisted our expertise at how best to accomplish the goals that your team and our team have defined.

In order to accomplish those goals we require your participation and cooperation – even if you don’t fully understand some of the elements or designer terms (which we’ll work hard to make clear). In the end, we can only accomplish what we are allowed to accomplish; the quality of the result will depend significantly on the quality of your participation.

*By paying the deposit, The Client agrees to Intrawit Website & Graphic Design Studio Terms and Conditions as stipulated in this document, unless otherwise arranged.

**Hereby the Client understands that they will not sign a printed Trust Agreement Document, unless requested, but by paying the deposit for the project, they agree to above Terms and Conditions. (As also stated on all quotations and invoices)

WHAT CUSTOMERS SAY ?

I keep recommending Intrawit for the simple reason that it has the best support I have found in a IT business. A company like Intrawit, who takes the time to understand the customer, makes a true effort to provide the assistance one needs and then walks that extra step by accommodating the customer.
Lindsay Stofberg
Customer
page-our-customer

WANT TO GET IN TOUCH WITH US?

If you wish to contact support, please click on request support in top menu.

Visit Us On FacebookVisit Us On TwitterVisit Us On YoutubeVisit Us On Instagram

LAYOUT

SAMPLE COLOR

Please read our documentation file to know how to change colors as you want

BACKGROUND COLOR

BACKGROUND TEXTURE